Legal

Terms of Service

Last Updated: May 30, 2026

These Terms govern access to and use of bundle.social, including the website, dashboard, API, OAuth flows, platform integrations, media upload and hosting features, publishing, scheduling, analytics, support, billing, and related services.

Company information

The Company means BUNDLE SP. Z O.O., UL. HOŻA 86 / 410, 00-682 WARSZAWA, POLSKA, referred to as "we", "us", or "our" in these Terms.

  • KRS: 0001103308
  • NIP: 7011202969
  • REGON: 528493070

Acceptance of Terms

By accessing or using the Service, you agree to these Terms, our Privacy Policy, and any policies, order forms, or written agreements that apply to your use of the Service. If you do not agree, you must not use the Service.

You must be at least 18 years old and able to enter into a binding agreement to use the Service. If you use the Service on behalf of a company or other legal entity, you represent that you have authority to bind that entity.

Use of the Service

You must provide accurate account information, keep it current, and use the Service only in compliance with applicable laws, these Terms, third-party platform terms, and any written agreement with us.

You must not misuse the Service, interfere with its operation, attempt unauthorized access, reverse engineer protected parts of the Service, or use the Service in a way that harms us, other customers, third-party platforms, or infrastructure.

Prohibited content and acceptable use

You must not upload, store, schedule, publish, distribute, transmit, or process any of the following content through the Service, whether to a connected social account, through our API, through media upload, or through any other feature of the Service:

  • child sexual abuse material (CSAM), child sexual exploitation, grooming, and any content that sexualizes, endangers, or exploits minors;
  • non-consensual intimate imagery, including so-called “revenge porn”, and intimate or sexual content depicting a person without their informed consent;
  • human trafficking, sexual servitude, smuggling, and exploitation content;
  • gore, graphic violence, mutilation, torture, and animal cruelty content;
  • terrorism, violent extremism, incitement to violence, glorification of mass violence, and content promoting violent or designated organizations;
  • content promoting, encouraging, or providing instructions for self-harm, suicide, or eating disorders;
  • sexually explicit, pornographic, or adult content where prohibited by the destination third-party platform, applicable law, or our payment processors;
  • hate speech, discrimination, harassment, threats, doxxing, stalking, bullying, and content that targets a person or group based on race, ethnic origin, nationality, religion, belief, disability, age, gender, sexual orientation, or any other characteristic protected by applicable law;
  • fraud, phishing, scams, deceptive practices, identity theft, impersonation, and content intended to defraud or mislead;
  • malware, viruses, ransomware, exploit code, credential stuffing tooling, and content that disrupts, damages, or compromises systems, networks, accounts, or devices;
  • spam, coordinated inauthentic behavior, fake engagement, vote manipulation, mass unsolicited messaging, and content that abuses platform recommendation or distribution systems;
  • synthetic, manipulated, or AI-generated media presented in a way intended to deceive, defraud, impersonate, or cause material harm, including non-consensual deepfakes;
  • infringement of copyright, trademark, trade secret, publicity, privacy, or other intellectual property and personal rights;
  • counterfeit goods, illegal drugs, regulated weapons, and other content prohibited by applicable law;
  • any content that violates the content policy, community guidelines, advertising policy, or developer terms of the destination third-party platform.

We have zero tolerance for child sexual abuse material (CSAM) and content that sexually exploits, endangers, or grooms minors. Where we identify or receive a report of such content, we may preserve and disclose related account, content, and activity data, and we may report it to Dyżurnet.pl (the Polish INHOPE-affiliated hotline, operated by NASK), to other INHOPE hotlines, to the U.S. National Center for Missing & Exploited Children (NCMEC), to law enforcement, and to other authorities, as required or permitted by applicable law.

You are responsible for ensuring that all content you upload, schedule, publish, or process through the Service complies with these Terms, applicable law, and the content policies, community guidelines, advertising rules, and developer terms of every destination third-party platform.

We do not generally monitor customer content and we are not subject to a general obligation to do so, in line with Article 8 of Regulation (EU) 2022/2065 (Digital Services Act). We may, however, act upon obtaining actual knowledge or awareness of illegal content or content incompatible with these Terms, including through automated detection where deployed. In such cases we may remove, refuse to publish, quarantine, delete, disable access to, demote, or otherwise restrict content, and we may suspend, limit, or terminate accounts, organizations, teams, connected social accounts, or API keys. We may take such action without advance notice where immediate action is needed, and we will provide a statement of reasons where required, as described in “Statement of reasons and moderation decisions”.

Reporting illegal content and notice-and-action mechanism

In accordance with Article 16 of Regulation (EU) 2022/2065 (Digital Services Act), any individual or entity may submit a notice to inform us of specific content stored or processed through the Service that they consider illegal. Notices may be submitted electronically by email to [email protected] with the subject line “Illegal content notice”.

To allow us to assess the notice, please include all of the following:

  • a sufficiently substantiated explanation of the reasons why you consider the content to be illegal, including, where applicable, the legal provision allegedly infringed;
  • a clear indication of the exact electronic location of the content, such as the exact URL, post identifier, media identifier, account identifier, or workspace reference, and any additional information enabling identification of the content;
  • your name and email address, except in the case of content believed to involve one of the offences referred to in Articles 3 to 7 of Directive 2011/93/EU (offences concerning the sexual abuse and sexual exploitation of children and child sexual abuse material), which may be reported anonymously;
  • a statement confirming your good-faith belief that the information and allegations in the notice are accurate and complete.

Where the notice contains the notifier's electronic contact information, we will, without undue delay, send a confirmation of receipt and, once a decision has been taken in respect of the content concerned, notify the notifier of the decision and of available possibilities for redress.

We will process notices and take decisions in a timely, diligent, non-arbitrary, and objective manner. Where we use automated means to process or decide on notices, we will indicate this in our statement of reasons. Other reports (abuse, security issues, intellectual property infringement, or other violations of these Terms) may also be sent to [email protected]. CSAM may additionally be reported directly to Dyżurnet.pl at dyzurnet.pl, to NCMEC at report.cybertip.org, or to the appropriate national authority.

Statement of reasons and moderation decisions

Where we restrict the availability, visibility, or accessibility of specific content you have provided, or where we suspend, restrict, or terminate the provision of the Service or your account in whole or in part on the ground that the content is illegal or incompatible with these Terms, we will provide you with a clear and specific statement of reasons in accordance with Article 17 of Regulation (EU) 2022/2065, except where otherwise permitted by that Regulation.

The statement of reasons will include at least:

  • information on whether the decision concerns the removal of, disabling of access to, demotion of, or other restriction on the visibility of the content, the suspension or termination of monetary payments or other services, or the suspension or termination of your account;
  • the facts and circumstances relied on in taking the decision, including, where relevant, whether the decision was taken pursuant to a notice submitted under our notice-and-action mechanism or based on a voluntary own-initiative investigation;
  • information on the use of automated means in taking the decision, where applicable;
  • where the decision concerns allegedly illegal content, a reference to the legal ground relied on and an explanation of why the content is considered to be illegal on that ground; where the decision is based on incompatibility with these Terms, a reference to the relevant contractual ground and an explanation of why the content is considered to be incompatible with that ground;
  • clear and user-friendly information on the possibilities for redress available to you, including, where applicable, judicial redress and any complaint mechanisms we make available.

Points of contact

In accordance with Article 11 of Regulation (EU) 2022/2065, our single point of contact for direct communication, by electronic means, with Member States' competent authorities, the European Commission, and the European Board for Digital Services in matters relating to that Regulation is [email protected]. Communications may be made in English or Polish.

In accordance with Article 12 of Regulation (EU) 2022/2065, our single point of contact for recipients of the Service is [email protected]. Recipients may communicate with us by email in English or Polish; communications are not handled solely by automated means.

Service changes and availability

We may modify, update, suspend, or discontinue parts of the Service from time to time.

Where reasonably possible, we will provide advance notice for material changes that materially reduce core paid functionality.

We may make changes without advance notice where needed for security, legal compliance, platform API changes, abuse prevention, emergency maintenance, infrastructure reliability, or third-party platform requirements.

API usage and limits

Your use of the Service is subject to technical limits, rate limits, posting limits, media limits, usage quotas, and platform-specific limits.

Some limits are set by bundle.social, and some are imposed by third-party platforms. Platform limits may apply per social account, per endpoint, per app, or in another way determined by the platform.

You must not attempt to bypass limits, abuse the API, overload the Service, scrape the Service, or use the Service in a way that harms stability, security, third-party platforms, or other customers.

We may throttle, queue, reject, delay, suspend, or limit requests that exceed limits or create operational, security, legal, or platform risk.

Third-party platforms

bundle.social integrates with third-party platforms and APIs where available. Supported integrations may change over time depending on platform API access, app review, permissions, technical availability, and third-party platform requirements.

Third-party platforms and APIs are not controlled by bundle.social.

Publishing, scheduling, analytics, account connection, OAuth permissions, media processing, comments, reviews, and other platform-related features may depend on platform APIs, permissions, scopes, rate limits, outages, app review decisions, moderation systems, content policies, account status, regional availability, and platform changes.

We do not guarantee that a third-party platform will accept, publish, process, display, keep available, or return analytics for any content, account, endpoint, permission, or integration.

We are not responsible for failures, delays, rejected posts, missing analytics, account restrictions, API changes, permission removals, platform outages, platform bugs, or enforcement actions caused by third-party platforms.

Customer content

You retain ownership of content you upload, submit, schedule, publish, import, or process through the Service.

You grant bundle.social a limited, non-exclusive license to host, store, copy, process, transmit, format, transcode, resize, publish, and display customer content only as needed to provide, secure, maintain, troubleshoot, and improve the Service.

We do not claim ownership of customer content.

We do not use customer content, uploaded media, social account data, or OAuth data to train third-party AI models.

You are responsible for ensuring that you have all rights, licenses, permissions, and consents required to publish or process content through the Service and connected social accounts.

You are responsible for complying with applicable laws, third-party platform terms, advertising rules, privacy laws, intellectual property laws, and content policies.

Intellectual property

The Service, including the website, dashboard, API, software, documentation, designs, trademarks, logos, and related materials, is owned by BUNDLE SP. Z O.O. or its licensors.

Except for the limited right to use the Service under these Terms, no rights are transferred to you.

You must not copy, modify, distribute, sell, lease, reverse engineer, or create derivative works from protected parts of the Service, except where allowed by law or expressly permitted by us in writing.

Account and API security

You are responsible for maintaining the confidentiality of your account credentials, API keys, access tokens, dashboard access, and organization/team permissions.

You are responsible for all activity that occurs under your account, organization, teams, API keys, and connected social accounts.

You must promptly notify us if you become aware of unauthorized access, credential leakage, API key compromise, or any security incident involving your account or integration.

We may rotate, revoke, suspend, or limit API keys, tokens, sessions, or account access where we reasonably believe it is necessary to protect the Service, your account, other customers, third-party platforms, or our infrastructure.

Fees, subscriptions, and billing

Paid plans, usage, included limits, billing intervals, and fees are described on our pricing page, dashboard, invoice, order form, or another written agreement.

Unless stated otherwise, subscriptions renew automatically for the selected billing period. You authorize us and our payment processor to charge applicable fees, taxes, and usage-based charges where applicable.

Fees are non-refundable except where required by law or expressly stated in writing.

You may cancel your subscription through the dashboard or by contacting support. Cancellation generally takes effect at the end of the current billing period unless stated otherwise.

Suspension

We may suspend or limit access to the Service, API, dashboard, organizations, teams, connected accounts, or specific features if we reasonably believe that:

  • you breached these Terms;
  • your use creates security, legal, operational, reputational, or platform risk;
  • your account or API keys were compromised;
  • your use violates third-party platform terms or policies;
  • your content or activity violates our Prohibited Content and Acceptable Use policy;
  • payment is overdue;
  • your use may harm the Service, other customers, third-party platforms, or infrastructure;
  • suspension is required by law, court order, platform provider, or government authority.

Where reasonably possible, we will provide notice and an opportunity to resolve the issue. We may suspend without advance notice where immediate action is needed. Where a suspension or other restriction qualifies as a decision under Article 17 of Regulation (EU) 2022/2065, we will provide a statement of reasons as described in “Statement of reasons and moderation decisions”.

Termination

You may stop using the Service or cancel your subscription at any time. We may terminate access where permitted by these Terms, a written agreement, or applicable law.

If we suspend or terminate your account for any of the reasons described above, you will not be entitled to any refund of fees already paid, except where required by law.

Effect of termination

After termination or cancellation, your right to access and use the Service ends, except where we allow limited access for billing, export, support, or account closure.

Termination or cancellation does not relieve you of fees already due.

Data may be retained or deleted according to our Privacy Policy, applicable law, and any applicable written agreement.

Data protection

Our Privacy Policy explains how we collect and use personal data.

Where we process personal data on your behalf as a processor, we process it in accordance with your instructions, applicable data protection laws, and the applicable agreement between the parties.

Our standard Data Processing Agreement is available upon request. To request it, contact us at [email protected] and include your company name, workspace or billing email, and a short description of how you use bundle.social so we can provide the correct version.

You are responsible for ensuring that you have a lawful basis and all necessary rights, notices, and consents to submit personal data, customer content, social account data, OAuth data, and end-user data to the Service.

Disclaimers

The Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

Limitation of liability

To the maximum extent permitted by law, BUNDLE SP. Z O.O. will not be liable for indirect, incidental, special, consequential, exemplary, punitive, or lost-profit damages, including loss of revenue, loss of goodwill, loss of data, loss of content, business interruption, or platform account restrictions.

To the maximum extent permitted by law, our total aggregate liability arising out of or relating to the Service or these Terms will not exceed the amount paid by you to us for the Service during the six months before the event giving rise to the claim.

Nothing in these Terms limits liability that cannot be limited under applicable law.

Changes to these Terms

We may update these Terms from time to time.

If we make material changes that significantly affect your rights or obligations, we will provide reasonable notice before the changes become effective, such as by email, dashboard notice, in-product notice, or another prominent notice.

For non-material updates, clarifications, formatting changes, or updates that better describe existing practices, the updated Terms will be effective when posted, unless stated otherwise.

If you continue using the Service after the effective date of updated Terms, you agree to the updated Terms.

Entire agreement

These Terms, together with our Privacy Policy and any applicable order form, DPA, policy, or written agreement, form the entire agreement between you and BUNDLE SP. Z O.O. regarding your use of the Service.

If there is a conflict between these Terms and a signed written agreement or order form, the signed written agreement or order form controls for that conflict.

Governing law

These Terms are governed by the laws of Poland, without regard to its conflict of law principles.

Contact us

If you have questions about these Terms, contact us at [email protected].